Défis Customer Experience & Insights

Customer Experience & Insights challenges put you inside the work of understanding what customers actually feel and do. You'll develop skills in Customer Journey Maps, Persona Development, and reading Customer Feedback, and you'll measure experience with NPS / CSAT / CES while running Voice of Customer programs that turn raw signal into direction.

From there you'll handle the harder edges — Journey orchestration across channels, Cross-touchpoint orchestration, Mixed-methods research, and Qualitative coding — working with Omni-channel Customer Communication and Experience economics the way insight teams actually do. Each challenge you solve earns a verified credential you can share with recruiters.