Analysis
Streamlining Returns for a Tokyo D2C Cosmetics Startup
Overview
What this challenge is about.
Your task is to model the current (as-is) returns process in BPMN, analyze it for inefficiencies, and design a to-be process that automates key steps, reduces handling time by 50%, and cuts costs by 30%. You must also propose metrics to monitor the new process. Success is a clear, annotated BPMN diagram and a short report with recommendations. Constraints: no new IT system budget; you can only improve existing tools (email, spreadsheets, a basic CRM).
The Brief
What you'll do, and what you'll demonstrate.
The manual returns process causes long cycle times (avg 10 days), high cost (€12 per return), and low customer satisfaction (NPS 30).
Earning criteria — what you'll demonstrate
- Model business processes using BPMN notation
- Analyze process performance and identify bottlenecks
- Design improved processes with measurable outcomes
- Define process metrics aligned with business goals
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
Careers
Roles this prepares you for.
Real titles. Real skill bridges. Pick the one closest to your trajectory.
Career mappings coming soon.