Postmortem and Action-Item Tracking for a 3-Service Outage
Overview
What this challenge is about.
Write a blameless postmortem for a 3-service outage, re-triage 9 action items, and build a follow-through system with a dashboard spec. Get a verifiable certificate.
The scenario
The SaaS (around 1,800 paying law-firm customers, contracts gated on uptime credits) had no SLO breach this incident but lost trust with two enterprise customers over communication during the outage.
The Brief
What you'll do, and what you'll demonstrate.
Rewrite a blame-tinged postmortem to blameless standards, salvage its 9 stuck action items, and install a postmortem-follow-through system the team will actually honor.
Earning criteria — what you'll demonstrate
- Rewrite a blame-tinged postmortem to blameless evidence-based standards
- Triage action items with kill / split / assign criteria
- Design a follow-through system so action items don't decay
- Communicate postmortem culture changes to a sceptical engineering team
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Aligned coursework coming soon.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
- Postmortems
Apply postmortems to solve real industry problems and demonstrate production-level capability.
- Blameless Culture
Apply blameless culture to solve real industry problems and demonstrate production-level capability.
- Action Item Tracking
Apply action item tracking to solve real industry problems and demonstrate production-level capability.
- Incident Analysis
Apply incident analysis to solve real industry problems and demonstrate production-level capability.
- Stakeholder Communication
Apply stakeholder communication to solve real industry problems and demonstrate production-level capability.
- Reliability Engineering
Apply reliability engineering to solve real industry problems and demonstrate production-level capability.
Careers
Career paths this challenge builds toward
Completing this challenge demonstrates skills that transfer directly to these roles: