Analysis
Service Strategy for a Renewable Energy Company's IT Outsourcing
Overview
What this challenge is about.
Develop a service strategy for IT outsourcing. Analyze which IT services (e.g., help desk, infrastructure, application support) should be kept in-house vs. outsourced. Define service level agreements (SLAs) and key performance indicators (KPIs) for the MSP. Propose a governance structure (e.g., service review meetings, escalation). Success means a strategy that reduces costs by 20% while maintaining or improving service quality. Deliver a sourcing decision matrix, a draft SLA, a KPI dashboard mockup, and a governance plan.
The Brief
What you'll do, and what you'll demonstrate.
Create a service strategy for outsourcing IT operations, including provider management and performance measurement.
Earning criteria — what you'll demonstrate
- Apply ITIL service strategy concepts (sourcing, SLAs, governance)
- Design a sourcing decision framework
- Define meaningful SLAs and KPIs for an MSP
- Create a governance structure for vendor management
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
Careers
Roles this prepares you for.
Real titles. Real skill bridges. Pick the one closest to your trajectory.
Career mappings coming soon.