Spec a Voice Agent for an Airline's Disruption Support Line
Overview
What this challenge is about.
You will produce a 6-page voice-agent product spec covering: (1) supported intents and out-of-scope handling, (2) handoff-to-human criteria, (3) latency and confidence thresholds, (4) success metrics (Containment Rate, Customer Satisfaction Score, time-to-resolution), (5) ethical guardrails (voice cloning disclosure, opt-out, recording handling under GDPR), (6) a 90-day rollout plan starting with English-only on a 5 percent traffic ramp. Anchor every decision to a measurable target.
The Brief
What you'll do, and what you'll demonstrate.
Spec a bilingual disruption-support voice agent with explicit scope, guardrails, and a measurable rollout plan.
Earning criteria — what you'll demonstrate
- Scope a voice agent's intent space and out-of-scope handling
- Define success metrics linked to operational outcomes
- Bake in ethical guardrails (disclosure, consent, data handling)
- Plan a ramped rollout with gating criteria
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
Careers
Roles this prepares you for.
Real titles. Real skill bridges. Pick the one closest to your trajectory.
AI Product Manager
Speccing a voice agent with intent scope, metrics, and guardrails is the textbook AI PM job at any service-heavy enterprise.
This challenge sharpens
- voice-agent-design
- metric-design
- ai-strategy
AI Solutions Architect
Owning the architecture decisions (vendor choice, handoff design) within a voice-agent spec is the solutions architect's daily work in enterprise AI.
This challenge sharpens
- voice-agent-design
- vendor-evaluation
- ai-strategy
AI Safety Researcher
Building ethical guardrails (cloning disclosure, consent, GDPR) into the spec is increasingly AI safety researchers' contribution to product launches.
This challenge sharpens
- risk-assessment
- voice-agent-design
- intent-design