Overview
What this challenge is about.
Analyze the patient intake flow for a telehealth startup, identify pain points, and prototype a new form to cut intake time by 50%. Earn a verifiable certificate.
The scenario
MediConnect is a US-based telehealth platform connecting patients with primary care doctors. They have 100,000 registered users but a 40% dropout rate during intake.
The Brief
What you'll do, and what you'll demonstrate.
How might we redesign MediConnect's patient intake process to reduce abandonment and improve user satisfaction?
Earning criteria — what you'll demonstrate
- Apply design thinking to identify and solve a user experience problem
- Create low-fidelity prototypes quickly
- Conduct basic usability testing and iterate based on feedback
- Communicate design decisions effectively
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Design Thinking and Innovation
Master · Entrepreneurship
Strong alignment
This challenge maps to Design Thinking and Innovation at the Master level. It sharpens the same practical skills your coursework expects — but in a real industry context with actual constraints and deliverables.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
- User Research
Conduct interviews, surveys, and usability tests to uncover actionable user insights.
- Ux Design
Design intuitive user experiences grounded in research and usability principles.
- Prototyping
Apply prototyping to solve real industry problems and demonstrate production-level capability.
- Usability Testing
Plan and run usability tests to validate designs with real users.
- Process Mapping
Apply process mapping to solve real industry problems and demonstrate production-level capability.
Careers
Career paths this challenge builds toward
Completing this challenge demonstrates skills that transfer directly to these roles:
This Design challenge mirrors the work of a Design Thinking Consultant, building skills that transfer directly to related career paths.