Outsourcing IT Operations at a Spanish Solar Energy Firm
Overview
What this challenge is about.
Analyze IT costs and vendor proposals to outsource services at a solar energy firm, then earn a verifiable certificate.
The scenario
Helios Renovables operates solar and wind assets across southern Spain and depends on always-on IT to monitor generation sites, run its enterprise systems, and support a hybrid workforce of 500. Its 14-person internal IT team faces retirements, a frozen headcount, and a board mandate to lower operating costs.
The Brief
What you'll do, and what you'll demonstrate.
Decide which IT operations Helios Renovables should outsource to a managed service provider and how to govern and measure that provider so costs fall about 20 percent without degrading service quality.
Earning criteria — what you'll demonstrate
- Apply a structured sourcing framework to decide which services to retain versus outsource using cost and risk evidence
- Design realistic service level agreements and key performance indicators that make a provider accountable for outcomes
- Construct a governance and escalation model for managing an outside service provider
- Build and defend a cost-benefit case that ties a sourcing decision to a quantified savings target
- Translate operational data into an executive-ready recommendation
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Aligned coursework coming soon.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
- Itil
Apply itil to solve real industry problems and demonstrate production-level capability.
- Service Strategy
Apply service strategy to solve real industry problems and demonstrate production-level capability.
- Sourcing
Apply sourcing to solve real industry problems and demonstrate production-level capability.
- Sla Design
Apply sla design to solve real industry problems and demonstrate production-level capability.
- Kpi Definition
Apply kpi definition to solve real industry problems and demonstrate production-level capability.
- Governance
Apply governance to solve real industry problems and demonstrate production-level capability.
Careers
Career paths this challenge builds toward
Completing this challenge demonstrates skills that transfer directly to these roles:
IT Sourcing Strategy Analyst
This challenge mirrors the core of the role: deciding what an organization should run itself versus buy as a service, and defending that call with cost and risk evidence an executive committee will scrutinize before a multi-year contract is signed.
This challenge sharpens
- sourcing
- service-strategy
- itil
Vendor and Service Management Lead
Designing SLAs, KPIs, and a governance cadence is exactly how vendor managers keep outside providers accountable, making this a direct rehearsal for managing a managed service provider relationship in day-to-day practice.
This challenge sharpens
- sla-design
- kpi-definition
- governance
IT Service Management Consultant
Consultants translate operational data into sourcing recommendations and service frameworks for clients; producing a board-ready strategy from a documented situation builds the exact deliverable muscle the role demands every engagement.
This challenge sharpens
- service-strategy
- kpi-definition
- sourcing