Spec a Voice Agent for an Airline's Disruption Support Line
Overview
What this challenge is about.
Spec a voice agent for an airline disruption line. Define intents, handoff rules, and success metrics. Earn a verifiable certificate.
The scenario
The airline (around 4,500 staff, ~50 destinations) faces 6-minute average hold times during disruption events; the customer-experience director has budget for a voice agent but wants a spec that survives both legal and operations review.
The Brief
What you'll do, and what you'll demonstrate.
Spec a bilingual disruption-support voice agent with explicit scope, guardrails, and a measurable rollout plan.
Earning criteria — what you'll demonstrate
- Scope a voice agent's intent space and out-of-scope handling
- Define success metrics linked to operational outcomes
- Bake in ethical guardrails (disclosure, consent, data handling)
- Plan a ramped rollout with gating criteria
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Aligned coursework coming soon.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
- Voice Agent Design
Apply voice agent design to solve real industry problems and demonstrate production-level capability.
- Intent Design
Apply intent design to solve real industry problems and demonstrate production-level capability.
- Metric Design
Apply metric design to solve real industry problems and demonstrate production-level capability.
- Ai Strategy
Apply ai strategy to solve real industry problems and demonstrate production-level capability.
- Vendor Evaluation
Apply vendor evaluation to solve real industry problems and demonstrate production-level capability.
- Risk Assessment
Apply risk assessment to solve real industry problems and demonstrate production-level capability.
Careers
Career paths this challenge builds toward
Completing this challenge demonstrates skills that transfer directly to these roles:
AI Product Manager
Speccing a voice agent with intent scope, metrics, and guardrails is the textbook AI PM job at any service-heavy enterprise.
This challenge sharpens
- voice-agent-design
- metric-design
- ai-strategy
AI Solutions Architect
Owning the architecture decisions (vendor choice, handoff design) within a voice-agent spec is the solutions architect's daily work in enterprise AI.
This challenge sharpens
- voice-agent-design
- vendor-evaluation
- ai-strategy
AI Safety Researcher
Building ethical guardrails (cloning disclosure, consent, GDPR) into the spec is increasingly AI safety researchers' contribution to product launches.
This challenge sharpens
- risk-assessment
- voice-agent-design
- intent-design