Strategy
Leading a Remote Team Through Crisis at a SaaS Scale-Up
Overview
What this challenge is about.
You are the team lead for a 10-person customer success team spread across 4 time zones. Your task is to develop a leadership plan to manage the transition, including communication strategies, virtual team-building activities, and performance metrics for the new enterprise focus. Deliver a 2-week action plan and a 90-day leadership roadmap. Success means achieving a team engagement score of 4.0/5.0 and a 20% increase in enterprise customer retention within 6 months. Constraints: no budget for offsites, limited to existing tools (Slack, Zoom, Asana).
The Brief
What you'll do, and what you'll demonstrate.
How can a team lead effectively manage a remote team through a strategic pivot, addressing resistance and building alignment with new enterprise goals?
Earning criteria — what you'll demonstrate
- Apply situational leadership models to remote team contexts
- Design communication strategies for organizational change
- Develop virtual team cohesion and trust-building techniques
- Align team performance metrics with strategic shifts
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
Careers
Roles this prepares you for.
Real titles. Real skill bridges. Pick the one closest to your trajectory.
Career mappings coming soon.