Leading a Remote Team Through Crisis at a SaaS Scale-Up
Overview
What this challenge is about.
Lead a remote customer success team through a B2B SaaS crisis. Create a 2-week action plan and 90-day roadmap. Earn a verifiable certificate.
The scenario
CloudSync is a 40-person B2B SaaS company that grew rapidly via PLG but is now pivoting to enterprise sales to increase ARR. The remote-first team is distributed across Europe and North America.
The Brief
What you'll do, and what you'll demonstrate.
How can a team lead effectively manage a remote team through a strategic pivot, addressing resistance and building alignment with new enterprise goals?
Earning criteria — what you'll demonstrate
- Apply situational leadership models to remote team contexts
- Design communication strategies for organizational change
- Develop virtual team cohesion and trust-building techniques
- Align team performance metrics with strategic shifts
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Aligned coursework coming soon.
Skills
Skills you'll demonstrate.
Each one shows up on your verified credential.
- Remote Leadership
Apply remote leadership to solve real industry problems and demonstrate production-level capability.
- Change Management
Plan and guide organizational transitions to achieve lasting adoption.
- Virtual Team Building
Apply virtual team building to solve real industry problems and demonstrate production-level capability.
- Communication Strategy
Apply communication strategy to solve real industry problems and demonstrate production-level capability.
Careers
Career paths this challenge builds toward
Completing this challenge demonstrates skills that transfer directly to these roles: