Strategy
Service Transition Strategy for a SaaS Scale-Up Moving to Enterprise
Overview
What this challenge is about.
Design a service transition framework for the scale-up. Include a change advisory board (CAB) structure, a release policy (frequency, types), and a deployment plan for a major feature. Consider their current CI/CD pipeline (GitHub Actions) and Slack-based communication. Success means a process that balances speed with risk control. Deliver a change management process diagram, a release policy document, a CAB charter, and a risk assessment for a sample change.
The Brief
What you'll do, and what you'll demonstrate.
Create a service transition process that supports rapid releases while meeting enterprise SLAs.
Earning criteria — what you'll demonstrate
- Apply ITIL service transition practices (change, release, deployment)
- Design a change advisory board structure
- Create a risk assessment for changes
- Balance speed and stability in release management
Program Fit
Where this fits in your program.
Sharpens the same skills your degree expects you to demonstrate.
Skills
Skills you'll demonstrate.
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Careers
Roles this prepares you for.
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